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Issue 6 published June 2007

Here's a taster of some of the articles featured in this issue. If you are not already a member of the Institute of Hospitality and would like to read the full article click here to subscribe.

 

Licence to skill

The Applied Ability Awards, or Triple A, is a direct action scheme by leading chefs to offset the shortage of craft skills in their profession, says Scott Anthony, Triple A administrator…

Management: Service that sells

As the pressure mounts to satisfy an increasingly customer service-oriented society, David Goymour meets the brains behind three independent businesses that are doing just that: Cyrus Todiwala FIH of Café Spice Namaste; Dave Smith, of the Buccleuch Arms; and Patrick Harbour and Nathan Jones, of Harbour & Jones…

Management: Who’d want to work in hospitality?

In the second of a series of roundtable discussions, Hospitality magazine challenged a selection of employers to address common perceptions of the hospitality industry and their resulting impact on skills and recruitment

International: A view from Latin America

Investigating the impact ethnicity and immigration are having on the out-of-home market in Latin America

Management: Beyond luxury

Luxury is evolving and its definitions are changing, as are our perceptions.

Management: The Spa Consumer

Know your consumer and you’ll get a better understanding of what will keep them coming

Management: Ticking all the right boxes

A 100 per cent satisfaction record on customer feedback questionnaires does not always equate to 100 per cent occupancy, warns Jeremy Michael, account director at brand intelligence specialist, Retail Eyes.

Management: What is Corporate Responsibility?

Both a crucial PR tool and a vital lever for broader sustainability, corporate responsibility is integral to all aspects of a company’s operations. Peter Roberts FIH explains what it entails.

Education: Conceptions of Education

Winners of the 2006 Institute of Hospitality Education Research Award, Wichard Zwaal and Hans Otting, summarise their report ‘Hospitality management students’ concepts of education’

Legislation: The truth about smoking

The July 1 2007 smoking ban examined. Has the nanny state gone mad, or is this a new era for the nation’s health and profits?

Trends & Statistics: Healthcare – the raw ingredients

Liz Read, nutrition manager for Unilever Foodsolutions, reports on the occurrence of malnutrition in hospitals and how food wastage is costing the NHS millions

Trends & Statistics: Brand is power at IHG

Confident in its brand potential, InterContinental Hotels Group confirms its flagship hotels could now be sold. Andrew Sangster, editor of Hotel Analyst reports

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Issue 6

Issue 6 Hospitality Magazine