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Issue 7 published September 2007

Here's a taster of some of the articles featured in this issue. If you are not already a member of the Institute of Hospitality and would like to read the full article click here to subscribe.


Business Excellence: The sky’s the limit

In-flight services manager, Gary Hart MIH, of luxury jet airline Elite Aviation, tells Hospitality magazine why recruiting staff from the hospitality industry helps transport the highest level of service excellence and customer satisfaction.

Management: Achieving total quality

Celia Roberts, Certified Caribbean Hospitality Trainer (CCHT), offers advice on the implementation of a Total Quality Management system.

Management: The World Wild Web

Online review sites are an unpredictable minefield of potentially negative publicity for the day-to-day hotelier. Can they be tamed?

Management: Who are the real winners of 2012?

On 6 July 2005, following a vote by the International Olympic Committee in Singapore, London won the right to host the 2012 Olympics. In doing so it will become the first city to host the world’s biggest sporting event for the third time. Andy Williamson investigates the impact the Games can have on long-term tourism.

International: How sustainable is Dubai?

Dubai’s current image raises many questions about its economic, social and environmental futures, reports Vishal Pandey MIH.

Education: That Irish Charm

Fresh from her success at this year’s Cateys, Sandra Gorman speaks to Hospitality magazine about challenges facing skills, education and training in hospitality.

Education: The eLearning mindset

Dr Andrew Pember of City and Guilds discussed the advantages of learning online.

Technology: An industry with byte

In-room entertainment and data security leap to the forefront of hospitality technology demand, while PMS and CRM steadily evolve. H.Rae Gibbons provides a snap-shot of what lies ahead for technology in hospitality.

Trends & Statistics: Hotspots fuel budget boom

Ben Walker, research manager, TRI Hospitality Consulting, examines how the increasing challenge to find new sites is making the UK’s budget hotel sector more dynamic than ever


Issue 7

Issue 7 Hospitality Magazine