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2 posts
Online communities can be a powerful player when it comes to influencing consumer behaviour, providing not only a damaging mouthpiece for the disgruntled consumer looking to vent his frustration, but also a tool to determine the value-for-money experience on offer at a hotel.

We want to hear about your experience of review forums, be it positive or negative, and ask what advice you would give to other hoteliers whose profits are suffering as a result of online consumer criticism. What measures can be taken on site to dissuade guests from turning to the internet after their stay?


0 posts
July saw England join the rest of the UK to ban smoking in virtually all enclosed public places and workplaces. Hospitality magazine asks if this ban was the beginning of a new era for the nationís health and profits or a slap in the face for the bustling tradesman whose business relied upon income from the smoking set?





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